1st Formations Refund & Cancellation Policy
The purpose of this policy document is to provide easy access to users of our website to our terms and
conditions relating to Refund & Cancellation. All clauses within this policy document are included on
our General Terms and Conditions and the Specific
Terms and Conditions – 1stFormations.co.uk. Click here for our full terms and
Information about us
1st Formations.co.uk is a website operated by 1st Formations Limited. 1st Formations is registered in
England and Wales under company number 08861249, and its registered office is situated at 71-75 Shelton
Street, Covent Garden, London, WC2H 9JQ. Our
VAT number is 185 8695 41.
“Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act
“General Terms and Conditions” means these Terms and Conditions.
“Specific Terms and Conditions” means the Specific Terms and Conditions tailored to cover
any product or service that you may purchase from 1st Formations through the Website, and which take
priority over these General Terms and Conditions
to the extent of any conflict between them.
“Web site” “Website” or “Site” means the web site you were browsing
when you clicked on a link to these General and Special Terms and Conditions, including all subsidiary
“1st Formations”, “1stformations.co.uk”, “we”, “us”,
“our” or “ourselves” means 1st Formations Limited.
Refund & cancellation
General Terms & Conditions
8. Force Majeure
b. If a Force Majeure event to which this clause applies does
occur, we agree to notify you as soon as practicable. If the Force Majeure event continues for more
than 14 calendar days, either party shall have the right to cancel the agreement. Where services
have been paid for in advance but have not been rendered, you will be entitled to a full refund from
the date of cancellation for all such services.
d. As a consumer, you have the right to cancel a contract for the
provision of goods or services at any time before 14 calendar days have passed from the day after
the contract was made. Any such cancellations must be provided to us in writing. If we have already
started fulfilling our side of the contract, or in the case of a company formation order, we have
submitted the company application to Companies House, before you exercise your right to cancel, the
right to cancel is lost.
Specific Terms & Conditions
2.2 Special limitation of liability
b. If your company formation application is rejected by Companies
House, you will not be entitled to a refund for any services purchased from 1st Formations.
c. We do not accept any liability should your company be struck
off and/or removed from the Register for any reason that is not within our control, or following the
cancellation or expiry of the services you are agreeing to take under this agreement should your
company fail to meet its statutory requirements following our actions to file the requisite forms to
notify the termination of such services.
5. Conditions of our company address services
1st Formations reserves the right to cancel an address service with immediate effect should we believe
there is a palpable risk to our reputation and/or business.
7. Price of goods and services.
We reserve the right to update the prices on the Website and to update, amend, or withdraw the products
and services that we offer without prior notice or explanation. Every effort is made to ensure that all
prices are correct; however, in the event of
serious error, any transaction shall be voided by us, entitling you to a full refund.
8. Continuous payment authority
Renewable services - fees due will be processed on the card originally used to purchase the service (or
an alternative, if supplied) on the date of expiry. Notice will always be given in advance of expiry
date of our intention to take payment, and you
will have the right to cancel the service.
15.1 Refund policy - company formation orders
In the event that you make a purchase of a company formation package but change your mind prior to the
submission of the company details to Companies House, we will refund all monies paid to us, provided
your written request for a refund is received within 14 days of the date of purchase.
Refunds cannot be given for the company formation package or any parts of the company formation package,
once the company application has been submitted to Companies House, even if your company formation is
15.2 Refund policy - address service orders
- In the event you make a purchase of a company address service (registered office, service address or
business address/mail forwarding service) but change your mind;
If we have not already processed your order and set up your address service(s), you will be
entitled to a refund of all monies paid to us, provided the notice to cancel is given within 14
calendar days of the purchase date. A refund will not be given
for cancellation requests after 14 calendar days from the date of purchase.
If we have already processed your order and set up your address service(s), you will be entitled
to a refund of all monies paid to us, minus a £10.00 plus VAT administration charge per address
service, provided the notice to cancel is given within 14 calendar
days of the purchase date. A refund will not be given for cancellation requests after 14
calendar days from the date of purchase. The administration charge covers the cost of order processing, service set up and any other incidental costs.
Either party (the Customer or us) is free to cancel an address service by giving a full calendar
months’ notice in writing.
In an instance where a refund request is made within 14 calendar days of the purchase date of an address service, but our address is used by your company for more than 14 calendar days after the purchase date at Companies House, this address service will be deemed to have been used, and you will not be eligible for a refund.
You will be entitled to a refund for the Registered Office Address Service contingent on conditions in section 15.2.a. being satisfied, and so long as we have not begun the process of drafting or submitting the relevant AD01 form filing to Companies House, and where relevant, the supporting evidence with respect to the change of your company's registered office address, where that address is listed on the Companies House public register as the Companies House default address.
15.3 Refund policy - additional products and services
In the event you make a purchase of an additional product or service but change your mind – provided we
have not already started working on providing the product or service, you will be entitled to a refund
of all monies paid to us, provided the notice
to cancel is given within 14 calendar days of the purchase date. A refund will not be given for
cancellation requests after 14 calendar days from the date of purchase or where we have started working
on providing the product or service.