1st Formations Refund & Cancellation Policy

The purpose of this policy is to provide a simple summary of our terms and conditions relating to refunds and cancellation. All clauses referred to here are set out in our Terms and Conditions which you should read in full.


All definitions referred to in this policy shall have the same meanings as set out in our Terms and Conditions.

Refunds and cancellation rights

We have set out below the circumstances in which either of us may cancel a service and your refund rights should this happen.

Also included are references to the relevant clauses within our Terms and Conditions.

When can you cancel and obtain a refund?

When can you cancel without a refund?

When can we cancel provided a refund is issued?

When can we cancel without issuing a refund?

How do I send a cancellation notice?

The requirements for notices are set out in clause 30 of Part 2: Service Specific Terms and Conditions. In short, they must:

Clause 30 also contains information about when notices will be deemed received and we would recommend you read this clause to ensure that you are aware of this before choosing the method by which you will send your notice.

Is there anything else I need to be aware of in relation to refunds?

Yes, please note that refunds will not be provided in relation to the following:

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